Leo, I just wanted to thank you for your help in getting our Santinelli edger and for sending Trey to install and train our opticians. Trey is an absolutely great guy to have on your team!
He was efficient, knowledgeable, and enjoyable to have in our office.
DARRELL TADE, O.D.
I just wanted to write you a quick note to thank both you and Leo for the excellent service that your company has provided. We are trying to help out some doctors who are literally in the middle of nowhere in India and have a backlog of patients and a real need for very basic equipment to take care of them. Leo was kind enough to check the back office and found some equipment that we will be able to use and your organization was kind enough to send us the equipment gratis once we provide our 501 documentation.
I realize that you are all very busy filling orders worth hundreds of thousands of dollars. Still, the fact that someone was willing to talk to me about a small humanitarian effort like this speaks a lot about the underlying principles of your business. I will definitely encourage anyone I know that is interested in purchasing equipment for their office to get in touch with your company because I have been very impressed by both the conscientiousness and thoughtfulness of your organization. I thank you again for having such an excellent business and for staffing it with such dedicated people. Please do not hesitate to call if you have any questions and please feel free to use any of this as a testimonial on your website.
JONATHAN D. WALKER M.D.
Ive known Leo Hadley Jr since I hired him to work in my lab almost 30 years ago. I am so happy and proud to see what he has done with his career. Now he is my first call when I need to upgrade my practice. He has proven to us time and time again what it means to have pride in your work, and deliver the ultimate customer service experience. Thank you for all your help over the years.
Arnie
Over the last few weeks I’ve had serious problems with my Santinelli 7070 edger, which I purchased locally. The local service guy who sold it to me sounded clueless and, after wasting hours of our time, told me that I would need to change the motor entirely. I reluctantly decided that I would send a message to Leo Hadley Jr., who I heard about on OptiBoard. I felt guilty wasting his time since I had not bought the edger from him, but figured that perhaps a quick email wouldn’t be that egregious. He very graciously suggested that I call him the next day and that my problem would be solved. I was skeptical but when I called him the next day he literally solved the problem in 20 seconds! The man is obviously an edger genius. I wouldn’t even think of getting my next edger anywhere else.
–ILAN HARTSTEIN, M.D – LA PALMA EYE CARE CENTER
[testimonials]
We at Vision Equipment Inc. have a long standing tradition of immense pride in our work, and treating our customers as if they are family. This is the cornerstone of our business. Our customer base is derived from word of mouth, and positive internet recommendations.
As in all business, sometimes everything does not go exactly as planned, but it is how the business responds that make the difference. Our customers are everything to us, and you can be assured that we will always treat you with the utmost urgency, and you are guaranteed complete satisfaction.